Shipping policy
At Azuriv, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy to understand how orders are processed and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and other circumstances.
You will receive an order confirmation after placing your order. If additional information is needed to process your order, we may contact you using the contact details provided at checkout.
2. Shipping Destinations
Azuriv currently offers shipping to the destinations available at checkout. Please confirm that your address is eligible for delivery before completing your purchase.
3. Shipping Times
Estimated delivery times may vary depending on your location, product availability, shipping method, carrier operations, and other factors.
Any delivery estimates displayed on our website or at checkout are estimates only and are not guaranteed. Delays may occur due to weather, customs inspections, carrier disruptions, or circumstances beyond our reasonable control.
4. Shipping Costs
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping is offered on an eligible order, the applicable offer and any conditions will be displayed on our website or at checkout.
5. Order Tracking
If tracking information is available for your shipment, it will be provided by email or through an order update. Tracking details may take some time to become active after the package has been dispatched.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at support@azuriv.com. We will do our best to help, but address changes cannot be guaranteed once an order has been processed or shipped.
7. Lost, Delayed, or Missing Packages
If your package is delayed or appears to be missing, please check the tracking information and contact the shipping carrier when appropriate. You may also contact our customer support team for assistance.
We will review reported delivery issues and work with the relevant shipping provider where possible. Your rights under applicable consumer protection laws remain unaffected.
8. Damaged Packages
If your order arrives damaged, please contact us at support@azuriv.com. Include your order number and photographs of the package and product, if possible, so we can assess the issue and help determine an appropriate resolution.
9. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country and applicable laws. Any responsibility for these charges will be determined by the shipping terms presented at checkout and applicable law.
10. Contact Us
If you have questions about shipping or delivery, please contact:
Azuriv Customer Support
Email: support@azuriv.com