Refund policy
At Azuriv, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in this policy.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and any included accessories, where applicable.
Proof of purchase, such as an order confirmation or receipt, may be required.
2. How to Request a Return
To request a return, contact our customer support team at support@azuriv.com and include:
- Your order number.
- The name of the product you wish to return.
- The reason for the return.
- Photographs of the item, if it arrived damaged or defective.
Please wait for return instructions before sending an item back. Returns sent without prior authorization may experience processing delays.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@azuriv.com as soon as possible.
Please include your order number and clear photographs or other relevant information so we can assess the issue and help arrange an appropriate resolution, such as a replacement or refund, as applicable.
4. Refunds
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Original shipping charges and return shipping costs may be non-refundable where permitted by law, except when a refund of those charges is required by applicable law or our customer service team confirms otherwise.
5. Return Shipping
Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
We will provide return instructions after reviewing your request. Please do not send products to the address shown on the original package without first confirming the correct return address with our support team.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, contact us to discuss the available options. Exchanges or replacements are subject to product availability and applicable consumer protection laws.
7. Non-Returnable Items
Items may be ineligible for return if they have been damaged through misuse, unauthorized modification, improper installation, or failure to follow applicable product instructions, except where otherwise required by law.
This policy does not limit any rights you may have under applicable consumer protection laws.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@azuriv.com. We cannot guarantee cancellation once an order has been processed or shipped.
If an order cannot be canceled, you may contact us about return options after delivery, subject to this policy and applicable law.
9. Late or Missing Refunds
If you have not received an approved refund, first check your bank account and contact your payment provider. If the refund still does not appear, contact us at support@azuriv.com so we can help investigate.
10. Contact Us
If you have questions about returns or refunds, please contact:
Azuriv Customer Support
Email: support@azuriv.com