Privacy policy
At Azuriv, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Contact information, such as your name, email address, phone number, and shipping address.
- Order information, including products purchased, billing details, and order history.
- Payment-related information necessary to process transactions. Payment details may be handled directly by third-party payment providers.
- Technical information, such as your IP address, browser type, device information, and interactions with our website.
- Communications you send to our customer support team.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders, payments, returns, and refunds.
- Arrange shipping and provide order updates.
- Respond to customer service requests.
- Maintain, improve, and personalize our website and services.
- Detect fraud, protect our business, and maintain website security.
- Comply with legal obligations.
- Send promotional communications where permitted by law and in accordance with your preferences.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and support certain marketing activities.
You may be able to manage cookies through your browser settings or any privacy controls provided on our website. Disabling certain cookies may affect website functionality.
4. How We Share Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- E-commerce and website service providers.
- Payment processors and fraud prevention services.
- Shipping carriers and fulfillment providers.
- Analytics and marketing service providers, where applicable.
- Professional advisers, regulators, or law enforcement when required or permitted by law.
We do not sell your personal information for money. Where applicable law defines certain advertising or data disclosures as a sale or sharing, we will comply with the relevant requirements and available opt-out rights.
5. Shopify and Service Providers
Our online store may be hosted or supported by Shopify and other service providers that help us operate our website, process transactions, and fulfill orders. These providers may process personal information as necessary to deliver their services and in accordance with applicable terms and laws.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, and the enforcement of our agreements.
7. Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. You may also have the right to receive a copy of certain information, withdraw consent, or opt out of certain targeted advertising or data sharing activities.
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing your request. We will respond in accordance with applicable law.
8. Marketing Communications
You may opt out of promotional emails by using the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may still send non-promotional messages related to your orders, transactions, or customer service requests.
9. Data Security
We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to use our services independently. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us unlawfully, please contact us.
11. International Data Transfers
Your information may be processed or stored in countries other than the country in which you reside. Where required, we take appropriate steps to protect personal information in connection with international transfers.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any revised version will be published on this page.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Azuriv
Email: support@azuriv.com