Return & Refund Policy

1. Return Eligibility

Return requests must be submitted within the applicable return period. Items should be unused, in their original condition, and include their original packaging and accessories, where applicable. Proof of purchase or an order number is required.

Certain items may be excluded from returns where permitted by law. Any applicable exclusions will be communicated to customers.

2. How to Request a Return

To start a return request:

1. Contact our customer support team using the Support link below.
2. Include your order number and the reason for your request.
3. Wait for our team to review your request and provide return instructions.

Please contact us before sending any item back. This helps us provide the correct return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our Support team. Include your order number, a description of the issue, and clear photographs when appropriate.

We will review your request and work toward an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

4. Return Shipping

For returns due to a change of mind or other reasons not caused by Azuriv, customers may be responsible for return shipping costs, where permitted by law.

If your item is damaged, defective, or incorrect, please contact Support before returning it for further instructions.

5. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

Shipping charges and other deductions, where applicable, will be handled according to our disclosed terms and applicable law.

6. Order Cancellations and Changes

If you need to cancel or modify an order, please contact Support as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or shipped.

This does not affect any rights available to you under applicable law.

7. Exchanges and Replacements

If you need an exchange or replacement, please contact Support. Requests are subject to product availability and applicable law.

8. Late or Missing Refunds

If your approved refund has not appeared in your account, check with your bank or payment provider first. If you still need assistance, contact our Support team.

9. Contact Us

If you have questions about returns or refunds, we are here to help.

Store: Azuriv
Contact: support@azuriv.com